{"id":4550,"date":"2026-03-16T10:26:45","date_gmt":"2026-03-16T10:26:45","guid":{"rendered":"https:\/\/trackchurn.fr\/?page_id=4550"},"modified":"2026-05-09T23:28:22","modified_gmt":"2026-05-09T23:28:22","slug":"90j","status":"publish","type":"page","link":"https:\/\/trackchurn.fr\/en\/90j\/","title":{"rendered":"Retention Mission"},"content":{"rendered":"<header data-spectra-id=\"spectra-mmt5y2qt-74d26b\"\tstyle=\"overflow: visible;\" class=\"spectra-is-root-container alignfull spectra-overlay-color spectra-overflow wp-block-spectra-container\" data-orientation=\"vertical\"\t>\n\t\n\n\n\n\n \n<section class=\"m90-section\">\n \n  <!-- Header -->\n  <div class=\"m90-header\">\n    <span class=\"m90-tag\">Retention Mission<\/span>\n    <h2 class=\"m90-title translation-block\">90 Days to Transform<br><span>Your Customer Retention<\/span><\/h2>\n    <p class=\"m90-subtitle\">\n      A mission structured in three sequential phases to transform an uncontrolled attrition problem into a documented, tooled and executable retention strategy by your teams without external dependencies.\n    <\/p>\n  <\/div>\n \n  <!-- Phases -->\n  <div class=\"m90-phases\">\n \n    <div class=\"m90-phase\">\n      <span class=\"m90-phase-num\">01<\/span>\n      <h3 class=\"m90-phase-name\">Audit<\/h3>\n      <p class=\"m90-phase-desc\">Collection and structuring of available customer data, calculation of churn and identification of critical moments.<\/p>\n    <\/div>\n \n    <div class=\"m90-phase\">\n      <span class=\"m90-phase-num\">02<\/span>\n      <h3 class=\"m90-phase-name\">Feedbacks &amp; Insights<\/h3>\n      <p class=\"m90-phase-desc\">Analysis of customer feedback and identification of the root causes of attrition.<\/p>\n    <\/div>\n \n    <div class=\"m90-phase\">\n      <span class=\"m90-phase-num\">03<\/span>\n      <h3 class=\"m90-phase-name\">Strategy<\/h3>\n      <p class=\"m90-phase-desc\">Prioritization of actions, ROI planning and operational roadmap.<\/p>\n    <\/div>\n \n  <\/div>\n \n  <!-- Livrables -->\n  <div class=\"m90-deliverables\">\n \n    <div class=\"m90-deliverables-label\">\n      <p>En fin de mission<\/p>\n      <h3>Deliverables<\/h3>\n    <\/div>\n \n    <div class=\"m90-deliverables-grid\">\n \n      <div class=\"m90-deliverable-item\">\n        <div class=\"m90-deliverable-icon\">\n          <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M9 11l3 3L22 4\" \/><path d=\"M21 12v7a2 2 0 01-2 2H5a2 2 0 01-2-2V5a2 2 0 012-2h11\" \/><\/svg>\n        <\/div>\n        <span class=\"m90-deliverable-text\">Diagnostic report<\/span>\n      <\/div>\n \n      <div class=\"m90-deliverable-item\">\n        <div class=\"m90-deliverable-icon\">\n          <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M17 21v-2a4 4 0 00-4-4H5a4 4 0 00-4 4v2\" \/><circle cx=\"9\" cy=\"7\" r=\"4\" \/><path d=\"M23 21v-2a4 4 0 00-3-3.87\" \/><path d=\"M16 3.13a4 4 0 010 7.75\" \/><\/svg>\n        <\/div>\n        <span class=\"m90-deliverable-text\">Retention strategy<\/span>\n      <\/div>\n \n      <div class=\"m90-deliverable-item\">\n        <div class=\"m90-deliverable-icon\">\n          <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect x=\"3\" y=\"3\" width=\"18\" height=\"18\" rx=\"2\" \/><path d=\"M3 9h18M9 21V9\" \/><\/svg>\n        <\/div>\n        <span class=\"m90-deliverable-text\">Automated dashboards<\/span>\n      <\/div>\n \n      <div class=\"m90-deliverable-item\">\n        <div class=\"m90-deliverable-icon\">\n          <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M2 3h6a4 4 0 014 4v14a3 3 0 00-3-3H2z\" \/><path d=\"M22 3h-6a4 4 0 00-4 4v14a3 3 0 013-3h7z\" \/><\/svg>\n        <\/div>\n        <span class=\"m90-deliverable-text\">Team playbook<\/span>\n      <\/div>\n \n      <div class=\"m90-deliverable-item\">\n        <div class=\"m90-deliverable-icon\">\n          <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><line x1=\"12\" y1=\"1\" x2=\"12\" y2=\"23\" \/><path d=\"M17 5H9.5a3.5 3.5 0 000 7h5a3.5 3.5 0 010 7H6\" \/><\/svg>\n        <\/div>\n        <span class=\"m90-deliverable-text\">Business case ROI<\/span>\n      <\/div>\n \n      <div class=\"m90-deliverable-item\">\n        <div class=\"m90-deliverable-icon\">\n          <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"18\" rx=\"2\" ry=\"2\" \/><line x1=\"16\" y1=\"2\" x2=\"16\" y2=\"6\" \/><line x1=\"8\" y1=\"2\" x2=\"8\" y2=\"6\" \/><line x1=\"3\" y1=\"10\" x2=\"21\" y2=\"10\" \/><\/svg>\n        <\/div>\n        <span class=\"m90-deliverable-text\">90 day roadmap<\/span>\n      <\/div>\n \n    <\/div>\n  <\/div>\n \n<\/section>\n \n\n\n<\/header>\n\n\n<div data-spectra-id=\"spectra-6441d6e4-d0e3-4a99-be73-f571e1da2fa0\"\tstyle=\"overflow: visible;\" class=\"spectra-is-root-container alignfull spectra-overlay-color spectra-overflow wp-block-spectra-container\" data-orientation=\"vertical\"\t>\n\t\n\n<div class=\"ct-wrap\">\n \n  <!-- HERO -->\n  <div class=\"ct-hero\">\n    <div class=\"ct-hero-l\">\n      <span class=\"ct-kicker\">Contact<\/span>\n      <h1 class=\"ct-title translation-block\">Initiate <br>the<em>process.<\/em><\/h1>\n      <p class=\"ct-lead\">Before making any proposal, we seek to understand your situation precisely. A 30-minute call allows us to determine if your attrition problem falls within our scope of intervention and what form of engagement would be most appropriate.<\/p>\n    <\/div>\n    <div class=\"ct-hero-r\">\n      <div class=\"ct-info-row\">\n        <span class=\"ct-info-label\">Response time<\/span>\n        <span class=\"ct-info-val\">Under 48 hours<\/span>\n        <span class=\"ct-info-sub\">From Monday to Friday<\/span>\n      <\/div>\n      <div class=\"ct-info-row\">\n        <span class=\"ct-info-label\">Email<\/span>\n        <span class=\"ct-info-val\"><a href=\"mailto:contact@trackchurn.fr\">contact@trackchurn.fr<\/a><\/span>\n      <\/div>\n\n    \n      <\/div>\n    <\/div>\n  <\/div>\n\n<\/div>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4550","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false},"uagb_author_info":{"display_name":"contact@trackchurn.fr","author_link":"https:\/\/trackchurn.fr\/en\/author\/denilsons-brunelgmail-com\/"},"uagb_comment_info":0,"uagb_excerpt":null,"_links":{"self":[{"href":"https:\/\/trackchurn.fr\/en\/wp-json\/wp\/v2\/pages\/4550","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/trackchurn.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/trackchurn.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/trackchurn.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/trackchurn.fr\/en\/wp-json\/wp\/v2\/comments?post=4550"}],"version-history":[{"count":59,"href":"https:\/\/trackchurn.fr\/en\/wp-json\/wp\/v2\/pages\/4550\/revisions"}],"predecessor-version":[{"id":5546,"href":"https:\/\/trackchurn.fr\/en\/wp-json\/wp\/v2\/pages\/4550\/revisions\/5546"}],"wp:attachment":[{"href":"https:\/\/trackchurn.fr\/en\/wp-json\/wp\/v2\/media?parent=4550"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}