{"id":4551,"date":"2026-03-16T10:26:45","date_gmt":"2026-03-16T10:26:45","guid":{"rendered":"https:\/\/trackchurn.fr\/?page_id=4551"},"modified":"2026-05-09T23:27:15","modified_gmt":"2026-05-09T23:27:15","slug":"blueprint","status":"publish","type":"page","link":"https:\/\/trackchurn.fr\/en\/blueprint\/","title":{"rendered":"Blueprint"},"content":{"rendered":"
\n\t\n\n
\n\n \n
\n

Blueprint<\/span><\/h2>\n

\n Chaque point de r\u00e9tention gagn\u00e9 repr\u00e9sente du revenu pr\u00e9serv\u00e9. Le Blueprint est la structure qui permet de les gagner durablement.\n <\/p>\n <\/div>\n\n \n

\n\n
\n
68 %<\/div>\n

Retention initiatives lose their effectiveness due to the lack of a continuous monitoring system.<\/p>\n McKinsey & Company<\/span>\n <\/div>\n\n

\n
+25 %<\/div>\n

additional retention for organizations with active predictive scoring<\/p>\n Forrester Research<\/span>\n <\/div>\n\n

\n
3\u00d7<\/div>\n

the lifespan of retention actions when they rely on documented automations<\/p>\n Bain & Company<\/span>\n <\/div>\n\n <\/div>\n\n \n

\n

What we are building together<\/p>\n

A retention strategy without a management system
will not survive its first six months.
The Blueprint makes retention autonomous and sustainable.<\/em><\/h3>\n <\/div>\n\n\n

Les quatre actifs op\u00e9rationnels du Blueprint<\/h3>\n\n
\n\n
\n

Predictive scoring<\/h4>\n

Identification automatique des clients \u00e0 risque selon leur comportement r\u00e9el. Alertes configur\u00e9es pour vos \u00e9quipes terrain avant que le d\u00e9part ne soit act\u00e9.<\/p>\n <\/div>\n\n

\n

Feedback Blueprint<\/h4>\n

Syst\u00e8me de collecte structur\u00e9e des signaux clients : enqu\u00eates automatis\u00e9es, stockage centralis\u00e9, analyse des verbatims et remont\u00e9e des irritants r\u00e9currents.<\/p>\n <\/div>\n\n

\n

Dashboards<\/h4>\n

Huit indicateurs cl\u00e9s de r\u00e9tention, mis \u00e0 jour en continu. Accessible sans compte, partageable en un clic. Vous ouvrez, vous lisez, vous d\u00e9cidez.<\/p>\n <\/div>\n\n

\n

Automation<\/h4>\n

S\u00e9quences de relance, protocoles d’escalade et touchpoints pr\u00e9ventifs configur\u00e9s dans vos outils existants. La r\u00e9tention fonctionne sans intervention manuelle.<\/p>\n <\/div>\n\n <\/div>\n\n \n

The process<\/h3>\n\n
\n\n
\n
\n 01<\/span>\n
<\/div>\n <\/div>\n
\n

Audit<\/h4>\n

Collection and structuring of available customer data. Rigorous calculation of the actual churn rate per segment and per cohort over twenty-four months. Identification of critical departure points in the customer journey. Precise quantification of the annual financial impact and initial risk scoring of active customers.<\/p>\n <\/div>\n <\/div>\n\n

\n
\n 02<\/span>\n
<\/div>\n <\/div>\n
\n

Feedback and insights<\/h4>\n

Deployment of a structured customer feedback collection system. Analysis of verbatim comments by frequency and sentiment. Identification of root causes of churn and systematic cross-referencing with quantitative data. This comparison between behavioral data and customer feedback is essential for a comprehensive diagnosis.<\/p>\n <\/div>\n <\/div>\n\n

\n
\n 03<\/span>\n
<\/div>\n <\/div>\n
\n

Strategy<\/h4>\n

Strategic synthesis of the three priority retention levers adapted to the client's specific context. Prioritization of actions by estimated ROI. Development of the financial business case and drafting of the 30- and 90-day roadmap with responsible parties, necessary resources, and measurable success indicators for each initiative.<\/p>\n <\/div>\n <\/div>\n\n

\n
\n 04<\/span>\n <\/div>\n
\n

Blueprint<\/h4>\n

Construction of the complete operational system: predictive scoring calibrated on real client data, retention automations configured in existing tools, Feedback Blueprint deployed and tested, operational real-time dashboards. Team training, documentation transfer, and final validation session before project closure.<\/p>\n <\/div>\n <\/div>\n\n <\/div>\n\n \n

Deliverables<\/h3>\n\n
\n\n
\n 01<\/span>\n

Complete diagnostic report<\/h4>\n <\/div>\n\n
\n 02<\/span>\n

Retention strategy<\/h4>\n <\/div>\n\n
\n 03<\/span>\n

Dashboard<\/h4>\n <\/div>\n\n
\n 04<\/span>\n

Predictive scoring<\/h4>\n <\/div>\n\n
\n 05<\/span>\n

Feedback Blueprint<\/h4>\n <\/div>\n\n
\n 06<\/span>\n

Automation<\/h4>\n <\/div>\n\n
\n 07<\/span>\n

Team playbook<\/h4>\n <\/div>\n\n
\n 08<\/span>\n

Business case ROI<\/h4>\n <\/div>\n\n
\n 09<\/span>\n

30 and 90 days roadmap<\/h4>\n <\/div>\n\n <\/div>\n\n<\/section>\n\n\n\n\n\n<\/div>\n\n\n
\n\t\n\n
\n \n \n
\n
\n Contact<\/span>\n

Initiate
theprocess.<\/em><\/h1>\n

Before making any proposal, we seek to understand your situation precisely. A 30-minute call allows us to determine if your attrition problem falls within our scope of intervention and what form of engagement would be most appropriate.<\/p>\n <\/div>\n

\n
\n Response time<\/span>\n Under 48 hours<\/span>\n From Monday to Friday<\/span>\n <\/div>\n
\n Email<\/span>\n contact@trackchurn.fr<\/a><\/span>\n <\/div>\n\n \n <\/div>\n <\/div>\n <\/div>\n\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4551","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false},"uagb_author_info":{"display_name":"contact@trackchurn.fr","author_link":"https:\/\/trackchurn.fr\/en\/author\/denilsons-brunelgmail-com\/"},"uagb_comment_info":0,"uagb_excerpt":null,"_links":{"self":[{"href":"https:\/\/trackchurn.fr\/en\/wp-json\/wp\/v2\/pages\/4551","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/trackchurn.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/trackchurn.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/trackchurn.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/trackchurn.fr\/en\/wp-json\/wp\/v2\/comments?post=4551"}],"version-history":[{"count":70,"href":"https:\/\/trackchurn.fr\/en\/wp-json\/wp\/v2\/pages\/4551\/revisions"}],"predecessor-version":[{"id":5544,"href":"https:\/\/trackchurn.fr\/en\/wp-json\/wp\/v2\/pages\/4551\/revisions\/5544"}],"wp:attachment":[{"href":"https:\/\/trackchurn.fr\/en\/wp-json\/wp\/v2\/media?parent=4551"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}