{"id":4854,"date":"2026-04-27T15:05:13","date_gmt":"2026-04-27T15:05:13","guid":{"rendered":"https:\/\/trackchurn.fr\/?page_id=4854"},"modified":"2026-05-22T11:59:00","modified_gmt":"2026-05-22T11:59:00","slug":"audit","status":"publish","type":"page","link":"https:\/\/trackchurn.fr\/en\/audit\/","title":{"rendered":"Diagnostic flash"},"content":{"rendered":"
\n\t\n\n
\n \n \n \n
\n \"\u00c9quipe\n
<\/div>\n
\n

Diagnostic
Flash<\/span><\/h1>\n

\n A first rigorous review of your attrition situation. In five days, we establish a factual and documented overview: who is leaving, at what point in the process, for what reason, and what this represents in annual financial impact.\n <\/p>\n

\n <\/svg>\n Within 5 business days\n <\/div>\n <\/div>\n <\/div>\n \n \n
\n
\n \n
\n
80 %<\/div>\n

SME managers do not have access to a precise and documented churn rate.<\/p>\n Bain & Company<\/span>\n <\/div>\n \n

\n
43 %<\/div>\n

Customer departures are concentrated in the first 90 days following the acquisition<\/p>\n Forrester Research<\/span>\n <\/div>\n \n

\n
5\u00d7<\/div>\n

the cost of acquiring a new customer compared to the cost of retaining an existing customer<\/p>\n Harvard Business Review<\/span>\n <\/div>\n \n <\/div>\n <\/div>\n \n \n

\n
\n

Any retention decision made without prior action is an assumption disguised as a strategy.<\/h2>\n

The Flash Diagnostic transformsthe hypothesis into an established fact. <\/strong>Within five days, you have a documented, quantified, and immediately usable assessment for your teams.<\/p>\n <\/div>\n <\/div>\n \n \n

\n
\n

M\u00e9thodologie<\/h2>\n \n
\n \n
\n
J1<\/span><\/div>\n
\n Jour 1<\/span>\n

Framing and data collection<\/h3>\n

R\u00e9union de cadrage de la misison. Identifier les sources de donn\u00e9es disponibles et d\u00e9finir les segments d’analyse prioritaires. Collecte et structuration des donn\u00e9es.<\/p>\n <\/div>\n <\/div>\n \n

\n
J2<\/span><\/div>\n
\n Jours 2 et 3<\/span>\n

Calcul and analysis<\/h3>\n

Calculation of the actual churn rate by segment and cohort. Identification of critical departure points in the customer journey. Quantification of the annual financial impact and construction of the management dashboard.<\/p>\n <\/div>\n <\/div>\n \n

\n
J4<\/span><\/div>\n
\n Jours 4 et 5<\/span>\n

Summary and restitution<\/h3>\n

Rapport avec pr\u00e9sentation des r\u00e9sultats pour prioriser les missions et \u00e9tablir un plan d’action sur 30 jours. <\/p>\n <\/div>\n <\/div>\n \n <\/div>\n <\/div>\n <\/div>\n \n \n

\n

Deliverables<\/h2>\n \n
\n \n \n
\n
\n \"Rapport\n
<\/div>\n 01<\/span>\n <\/div>\n
\n

Diagnostic report<\/h3>\n

Segmented attrition rates, identified critical moments, and quantified financial impact. Designed to be shared with internal stakeholders without reformatting.<\/p>\n <\/span>\n <\/div>\n <\/div>\n \n \n

\n
\n \"Tableau\n
<\/div>\n 02<\/span>\n <\/div>\n
\n

Churn dashboard<\/h3>\n

Dashboard with key retention indicators, automatically updated. Accessible without an account, shareable with one click.<\/p>\n <\/span>\n <\/div>\n <\/div>\n \n \n

\n
\n \"Plan\n
<\/div>\n 03<\/span>\n <\/div>\n
\n

30-Day Action Plan<\/h3>\n

Three priority actions ranked by estimated ROI, with suggested responsible parties, deadlines, and measurable success criteria. Operational the day after delivery.<\/p>\n <\/span>\n <\/div>\n <\/div>\n \n <\/div>\n <\/div>\n \n<\/section>\n\n \n\n\n\n<\/header>\n\n\n

\n\t\n\n
\n \n \n
\n
\n

Pr\u00eat \u00e0 reprendre le contr\u00f4le de votre r\u00e9tention ?<\/em><\/h1>\n

R\u00e9servez un diagnostic gratuit de 30 minutes pour identifier vos 3 plus gros leviers d\u2019impact.<\/p>\n <\/div>\n

\n
\n <\/div>\n
\n Email<\/span>\n contact@trackchurn.fr<\/a><\/span>\n <\/div>\n\n \n <\/div>\n <\/div>\n <\/div>\n\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4854","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false},"uagb_author_info":{"display_name":"contact@trackchurn.fr","author_link":"https:\/\/trackchurn.fr\/en\/author\/denilsons-brunelgmail-com\/"},"uagb_comment_info":0,"uagb_excerpt":null,"_links":{"self":[{"href":"https:\/\/trackchurn.fr\/en\/wp-json\/wp\/v2\/pages\/4854","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/trackchurn.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/trackchurn.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/trackchurn.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/trackchurn.fr\/en\/wp-json\/wp\/v2\/comments?post=4854"}],"version-history":[{"count":57,"href":"https:\/\/trackchurn.fr\/en\/wp-json\/wp\/v2\/pages\/4854\/revisions"}],"predecessor-version":[{"id":5881,"href":"https:\/\/trackchurn.fr\/en\/wp-json\/wp\/v2\/pages\/4854\/revisions\/5881"}],"wp:attachment":[{"href":"https:\/\/trackchurn.fr\/en\/wp-json\/wp\/v2\/media?parent=4854"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}