{"id":4854,"date":"2026-04-27T15:05:13","date_gmt":"2026-04-27T15:05:13","guid":{"rendered":"https:\/\/trackchurn.fr\/?page_id=4854"},"modified":"2026-05-09T23:26:32","modified_gmt":"2026-05-09T23:26:32","slug":"audit","status":"publish","type":"page","link":"https:\/\/trackchurn.fr\/en\/audit\/","title":{"rendered":"Diagnostic flash"},"content":{"rendered":"
\n\t\n\n
\n \n \n \n
\n \"\u00c9quipe\n
<\/div>\n
\n

Diagnostic
Flash<\/span><\/h1>\n

\n A first rigorous review of your attrition situation. In five days, we establish a factual and documented overview: who is leaving, at what point in the process, for what reason, and what this represents in annual financial impact.\n <\/p>\n

\n <\/svg>\n Within 5 business days\n <\/div>\n <\/div>\n <\/div>\n \n \n
\n
\n \n
\n
80 %<\/div>\n

SME managers do not have access to a precise and documented churn rate.<\/p>\n Bain & Company<\/span>\n <\/div>\n \n

\n
43 %<\/div>\n

Customer departures are concentrated in the first 90 days following the acquisition<\/p>\n Forrester Research<\/span>\n <\/div>\n \n

\n
5\u00d7<\/div>\n

the cost of acquiring a new customer compared to the cost of retaining an existing customer<\/p>\n Harvard Business Review<\/span>\n <\/div>\n \n <\/div>\n <\/div>\n \n \n

\n
\n

Any retention decision made without prior action is an assumption disguised as a strategy.<\/h2>\n

The Flash Diagnostic transformsthe hypothesis into an established fact. <\/strong>Within five days, you have a documented, quantified, and immediately usable assessment for your teams.<\/p>\n <\/div>\n <\/div>\n \n \n

\n
\n

D\u00e9roul\u00e9 en 5 jours<\/h2>\n \n
\n \n
\n
J1<\/span><\/div>\n
\n Jour 1<\/span>\n

Framing and data collection<\/h3>\n

A one-hour scoping meeting to align the scope, identify available data sources, and define priority analysis segments. Collection and structuring of transmitted customer data.<\/p>\n <\/div>\n <\/div>\n \n

\n
J2<\/span><\/div>\n
\n Jours 2 et 3<\/span>\n

Calcul and analysis<\/h3>\n

Calculation of the actual churn rate by segment and cohort. Identification of critical departure points in the customer journey. Quantification of the annual financial impact and construction of the management dashboard.<\/p>\n <\/div>\n <\/div>\n \n

\n
J4<\/span><\/div>\n
\n Jours 4 et 5<\/span>\n

Summary and restitution<\/h3>\n

Drafting of the diagnostic report and development of the 30-day action plan. Presentation via a one-hour videoconference with all relevant stakeholders. Delivery of deliverables with full ownership.<\/p>\n <\/div>\n <\/div>\n \n <\/div>\n <\/div>\n <\/div>\n \n \n

\n

Deliverables<\/h2>\n \n
\n \n \n
\n
\n \"Rapport\n
<\/div>\n 01<\/span>\n <\/div>\n
\n

Diagnostic report<\/h3>\n

Segmented attrition rates, identified critical moments, and quantified financial impact. Designed to be shared with internal stakeholders without reformatting.<\/p>\n <\/span>\n <\/div>\n <\/div>\n \n \n

\n
\n \"Tableau\n
<\/div>\n 02<\/span>\n <\/div>\n
\n

Churn dashboard<\/h3>\n

Dashboard with key retention indicators, automatically updated. Accessible without an account, shareable with one click.<\/p>\n <\/span>\n <\/div>\n <\/div>\n \n \n

\n
\n \"Plan\n
<\/div>\n 03<\/span>\n <\/div>\n
\n

30-Day Action Plan<\/h3>\n

Three priority actions ranked by estimated ROI, with suggested responsible parties, deadlines, and measurable success criteria. Operational the day after delivery.<\/p>\n <\/span>\n <\/div>\n <\/div>\n \n <\/div>\n <\/div>\n \n<\/section>\n\n \n\n\n\n<\/header>\n\n\n

\n\t\n\n
\n \n \n
\n
\n Contact<\/span>\n

Initiate
theprocess.<\/em><\/h1>\n

Before making any proposal, we seek to understand your situation precisely. A 30-minute call allows us to determine if your attrition problem falls within our scope of intervention and what form of engagement would be most appropriate.<\/p>\n <\/div>\n

\n
\n Response time<\/span>\n Under 48 hours<\/span>\n From Monday to Friday<\/span>\n <\/div>\n
\n Email<\/span>\n contact@trackchurn.fr<\/a><\/span>\n <\/div>\n\n \n <\/div>\n <\/div>\n <\/div>\n\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4854","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false},"uagb_author_info":{"display_name":"contact@trackchurn.fr","author_link":"https:\/\/trackchurn.fr\/en\/author\/denilsons-brunelgmail-com\/"},"uagb_comment_info":0,"uagb_excerpt":null,"_links":{"self":[{"href":"https:\/\/trackchurn.fr\/en\/wp-json\/wp\/v2\/pages\/4854","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/trackchurn.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/trackchurn.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/trackchurn.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/trackchurn.fr\/en\/wp-json\/wp\/v2\/comments?post=4854"}],"version-history":[{"count":51,"href":"https:\/\/trackchurn.fr\/en\/wp-json\/wp\/v2\/pages\/4854\/revisions"}],"predecessor-version":[{"id":5545,"href":"https:\/\/trackchurn.fr\/en\/wp-json\/wp\/v2\/pages\/4854\/revisions\/5545"}],"wp:attachment":[{"href":"https:\/\/trackchurn.fr\/en\/wp-json\/wp\/v2\/media?parent=4854"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}