Retention Mission
90 Days to Transform
90 Days to Transform
Your Customer Retention
A mission structured in three sequential phases to transform an uncontrolled attrition problem into a documented, tooled and executable retention strategy by your teams without external dependencies.
01
Audit
Collection and structuring of available customer data, calculation of churn and identification of critical moments.
02
Feedbacks & Insights
Analysis of customer feedback and identification of the root causes of attrition.
03
Strategy
Prioritization of actions, ROI planning and operational roadmap.
En fin de mission
Deliverables
Diagnostic report
Retention strategy
Automated dashboards
Team playbook
Business case ROI
90 day roadmap